Frequently Asked Questions

An escrow platform securely holds funds until both parties fulfill their obligations, ensuring safe transactions.

Simply register, log in, and use the "Create Deal" feature to start a secure transaction.

You can raise a dispute, and our support team will review and resolve it fairly. The dispute charge is 20% of the deal amount.

Payouts are processed instantly after deal completion or dispute resolution.

The platform fee is 10% of the deal amount, deducted upon completion.

Yes, funds are held securely in escrow until both parties agree to release them.

Only parties involved in a funded deal can raise a dispute.

You can fund a deal using your wallet balance or supported payment methods.

Yes, deals can be cancelled before they are funded or if both parties agree.

You can contact support via the Contact page or email support@escrowplatform.com.

Funds remain in escrow until the deal is completed or cancelled.

You can withdraw available wallet funds at any time, subject to verification.

Yes, the minimum deal amount is set by the platform and shown during deal creation.

Disputes are reviewed by our support team, who make a fair decision based on evidence.

Yes, you can upload supporting files and messages when raising or responding to a dispute.

Most disputes are resolved within 8 days.

Yes, your wallet dashboard shows your complete transaction history.

Yes, your data is protected and never shared without your consent.

Yes, the platform supports both personal and business transactions.

You can update your profile information from the Profile page in your dashboard.